Return Eligibility & Window
We want you to be completely satisfied with every bottle and jar from Tej Shree Health. If you receive an unopened product that you wish to return, you may request a return within 7 days of delivery.
Due to the edible and herbal nature of our wood-pressed oils, pickles, and wellness preparations, products that have been opened, unsealed, or partially consumed cannot be returned unless found to be defective or damaged upon arrival.
Cancellations
Orders can't be cancelled once they have been placed. If a parcel arrives damaged, leaking or with the wrong item, we replace or refund it as described below. If we cannot deliver to your PIN code, we cancel the order ourselves and refund any amount paid in full.
Damaged or Incorrect Shipments
If your shipment arrives damaged in transit, leaking, or contains an incorrect item, please notify us within 48 hours of receipt:
- Take clear photographs or a short video showing the outer parcel packaging and the damaged bottle/seal.
- Send the images along with your order number to our WhatsApp support (+91 9034107228) or via email at support.tejshreehealth@gmail.com.
- Upon quick verification, we will immediately arrange a free replacement or a 100% full refund, with no extra charges to you.
How to Initiate a Return
To initiate a return or replacement, simply reach out to our customer care team:
- Message our verified WhatsApp helpline: +91 9034107228
- Or send a message through the Contact & Help Desk page.
Please include your order number (e.g., TS-2026-000123) and a brief description of the issue.
Refund Processing & Timelines
Once your return request is approved (or after the returned item is received and inspected at our Hisar facility), refunds are processed as follows:
- Prepaid Orders (UPI / Cards / Net Banking): Refunds are credited directly back to the original payment source within 5–7 business days via our payment processor (Razorpay).
- Cash on Delivery (COD) Orders: Refunds are transferred directly via UPI or IMPS bank transfer after you provide your preferred payout details.
Need Assistance?
Our team is available Monday through Saturday to assist you with order queries, returns, or product advice. Visit our Contact Us page or speak to our team directly on WhatsApp.